Frequently asked questions about promotional products.

We offer customizable promotional products, branded apparel, drinkware, bags, tech accessories, corporate gifts, event giveaways, packaging, and more. Browse our website to view available products, colors, quantities, and pricing.

Send us a photo, product link, sketch, or description. We can often provide products that are not currently shown in our online catalog.

Yes. We can customize product colors, materials, shapes, sizes, features, accessories, and packaging. Minimum quantities, pricing, and production times depend on the requested specifications.

Minimum quantities vary by product. Many products start at just 20 pieces. Available quantities are listed on each product page.

Yes. Unit prices generally decrease as the order quantity increases. Quantity breaks and unit prices are shown on each product page. Contact us if you need a larger quantity than those listed.

The unit price includes the product and the standard customization described on the product page. The setup fee is displayed separately. Shipping is calculated based on the delivery location. Optional services, such as custom packaging or drop shipping, are charged only when requested.

The setup fee covers the preparation needed to print, engrave, embroider, or otherwise apply your design. The applicable setup fee is displayed on the product page.

Send us the product number or link, quantity, product color, logo, shipping ZIP code, and required delivery date. Include any special requests, such as custom packaging or shipping to multiple addresses. We will confirm the total price before you place the order.

Vector files such as AI, EPS, SVG, or editable PDF are preferred. We can also review high-resolution PNG, PSD, or JPEG files. Send us the best file you have, and we will let you know if any adjustments are needed.

Yes. A digital mockup proof will be sent for every customized order. It will show the artwork, placement, approximate size, and imprint colors. Production will begin only after you approve the mockup in writing.

Yes. Review the mockup carefully and let us know if you need changes to the artwork, size, color, or placement. All changes must be approved before production begins.

Pantone color matching is available for many products and decoration methods for an additional fee. Exact matching may not be possible on certain materials or with certain printing processes. We will let you know about any limitations before production.

Available methods include screen printing, pad printing, UV printing, heat transfer, DTF printing, sublimation, embroidery, laser engraving, embossing, debossing, hot stamping, and other specialty methods. Available options depend on the product and artwork.

Yes, depending on the product. Additional logos, imprint locations, colors, or decoration methods may require additional setup and customization charges.

We confirm the product, quantity, artwork, shipping address, and required delivery date. We then send you a digital mockup for approval. Production begins after the mockup is approved and full payment is received.

Most standard orders require approximately five to seven business days after mockup approval and payment. Apparel orders generally require seven to ten business days. Large quantities, complex customization, custom packaging, and fully custom products may require additional time.

Yes. Selected products may be completed in one to three business days. Rush availability depends on the product, inventory, quantity, artwork, and customization method. Rush fees may apply.

No. Production time is the time needed to customize your order. Shipping time begins after production is complete. Your total timeline depends on the product, production method, shipping method, and delivery location.

Provide your required in-hands date when requesting pricing. We will review the production and shipping schedule and recommend the best available option. Prompt mockup approval and payment are important for keeping the order on schedule.

Shipping is calculated based on the product, quantity, delivery location, and required delivery date. We will confirm the shipping cost before you place the order.

Yes. We offer split shipping and drop shipping for an additional charge. Please provide the complete recipient list and shipping instructions before production.

Yes. Custom boxes, bags, labels, inserts, individual packaging, and kitting may be available. Additional costs and minimum quantities depend on the packaging requirements.

Yes. International shipping is available for many products. Customs duties, import taxes, and local clearance charges may apply.

We accept ACH payments, checks, and major credit cards. A secure payment link will be provided for electronic payments. Credit-card payments are subject to a 3% processing fee.

Full payment, including any applicable credit-card processing fee, is required before production begins.

Sales tax will be collected where required. If your organization is tax-exempt, please provide a valid resale or exemption certificate before payment.

Changes or cancellations may be possible before production begins. Once production has started or order-specific costs have been incurred, related charges may be nonrefundable. Contact us immediately if you need to make a change.

Contact us within 30 days of receiving your order and provide your order number, photos, and a description of the issue. We will review the claim and work with you on an appropriate resolution. Customized products cannot be returned because of preference changes or customer-approved artwork.

Compliance documents may be available for selected products. Tell us about any required testing, certification, or documentation before placing your order so we can confirm availability, pricing, and lead time.

You must own or have permission to use all artwork, logos, characters, and trademarks submitted to us. We may request proof of authorization and reserve the right to decline artwork that may infringe another party’s rights.

Send us your previous order or invoice number. We will confirm the artwork, product availability, current pricing, setup fee, and production schedule before processing the reorder.